This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Identity roles and needs of key stakeholders involved in contract management and delivery

Contractual requirements

Ramifications of noncompliance

Relevant legislation

The principles of antidiscrimination duty of care ethical behaviour natural justice

Essential skills

It is critical that the candidate demonstrate the ability to

Demonstrate understanding of the role of the purchaser and the needs of key stakeholders involved in contract management and delivery

Explain contract provisions relevant to own job role and responsibilities

Apply relevant organisation policies and procedures that relate to contractual compliance

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Access contractual documentation and organisation policies and procedures needs of stakeholders and legislation relevant to employment services

Apply oral communication skills required to liaise with other stakeholders and colleagues providing and eliciting information from clients and employers and acknowledging and responding to a range of views

Apply written communication skills required to fulfil job roles as specified by organisationservice

the level of skill may range from reading and understanding contracts and organisation policies and procedures to documenting needs requirements of clients and employers to preparing correspondence and business documents

Apply interpersonal communication skills including working with others displaying empathy with clients and an ability to relate to persons from diverse backgrounds and with multiple barriers to employment

Apply problem solving skills to solve problems relating to contractual compliance including compliance with code of practice

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the work environment or in a simulated work setting or the inclusion of assessment tasks that are realistic and relevant to work in an employment services area

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment include access to

a relevant workplace or an appropriately simulated environment where assessment may take place

equipment and resources normally used in the workplace

Method of assessment may include

Observations

Questioning

Case studies

Skills tasks or projects

Written assignments

Evidence gathered from the workplace environment

Third party reports

Demonstration over a period of time to ensure consistency of performance

Government includes:

Contract includes, but is not limited to:

Contractual requirements include, but are not limited to:

Relevant legislation relates to, but is not limited to: